Terms of service

1. General Conditions

By visiting our site and purchasing our prints or subscribing to our services, you engage in our "Service" and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and contributors of content.

2. Product Orders & Delivery

Packaging & Fulfillment

All illustration prints are packaged securely using specialised flat protective document backings for smaller formats or heavy-duty rigid mailing tubes for large scaling. Orders are processed and dispatched within 2 to 3 business days from our studio base.

Shipping & Transit

  • Domestic Delivery: Domestic orders are dispatched via tracked door-to-door courier services, with standard transit delivery estimated between 2 and 7 business days depending on your local region.

  • International Delivery: International shipping timelines vary based on location parameters and customs clearing performance, with tracking data supplied automatically via email upon carrier collection.

  • Duties and Taxes: Grid and Ink is not liable for import duties or local customs taxes incurred at destination borders.

3. "Out of Office" Subscriptions

Billing Cycle

By signing up for the "Out of Office" subscription, you authorise Grid & Ink to charge your payment method automatically on the 1st of every month.

Signup Cutoffs & Late Registrations

  • The Cutoff: You must subscribe on or before the 10th of the month to receive that current month’s mailer.

  • Late Sign-ups: If you subscribe on the 11th or later, your initial payment acts as a prepayment for the following month's print batch. To ensure you are never double-billed, your next automatic payment date will skip ahead to the month after that.

  • Subscription Shipping: Subscription envelopes are dispatched in a single batch on or around the 15th of every month via secure locker-to-locker delivery (Pudo).

Cancellation & Pausing

You can pause or cancel your subscription at any time directly through your customer account portal. To avoid being billed for the upcoming month, cancellations must be processed before your next automatic billing date on the 1st of the month.

4. Refund & Exchange Policy

Due to the limited, physical nature of our curated art prints, we do not offer refunds or exchanges on successfully dispatched monthly subscription packages or custom prints. If your print arrives damaged, please contact us at our studio within 7 days of delivery with a photo of the damage, and we will arrange a replacement.

5. Intellectual Property

All artwork, illustrations, designs, and content displayed on this website are the intellectual property of Grid & Ink. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our designs or products without express written permission from us.