Privacy policy
Last updated: July 15, 2026
Grid and Ink operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Grid and Ink is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
We process all personal information in strict accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person as defined under POPIA.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We collect and process your contact details, including your name, physical address, billing address, shipping address, phone number, and email address.
We collect financial information, including payment card details, transaction histories, payment confirmations, and other relevant payment data.
We process account information, including your username, password, security questions, preferences, and store settings.
We track transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
We store communications with us, including the information you include in customer support inquiries, emails, or messages.
We collect device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
We analyse usage information, including details regarding how and when you interact with or move through the Services.
Personal Information Sources
We collect personal information directly from you when you create an account, purchase products, or communicate with us.
We collect personal information automatically from your device using cookies and similar tracking technologies when you browse our website.
We obtain personal information from our service providers, such as Shopify, who collect and process your data on our behalf to ensure the store runs smoothly.
We receive personal information from our partners and third-party processors to help facilitate secure payments and regional deliveries.
How We Use Your Personal Information
We use your personal information to provide the Services, process your payments, fulfill your orders, and arrange for physical shipping.
We use your data to create a customised shopping experience, remember your preferences, and recommend relevant products.
We use your personal information for marketing purposes, sending promotional communications by email or SMS if you have opted in to receive them.
We use your data to authenticate your account, prevent fraud, secure our payment portal, and maintain a safe shopping environment.
We use your personal information to communicate with you, provide customer support, and maintain our business relationship.
We use your personal information to comply with applicable South African laws, respond to legal processes, or protect our legal rights.
How We Disclose Personal Information
We share your personal information with Shopify, our host platform, to run and maintain our online store.
We disclose your financial and payment information to Paystack and Yoco, our secure third-party payment gateways, to process transactions.
We share your contact and address details with Pudo (The Courier Guy) to facilitate locker-to-locker package delivery and tracking updates.
We share personal data with marketing partners to advertise products based on your online activity, subject to your privacy settings.
We disclose personal information to comply with legal obligations, enforce store policies, or protect the safety of our users.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information regarding your access to and use of this website.
Information you submit is transmitted to and shared with Shopify and may be stored on secure servers located outside of South Africa.
Shopify acts as our operator under POPIA, handling your personal data on our instructions to manage the storefront.
You can read more about how Shopify manages consumer data by visiting the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
Our website may contain links to third-party platforms or websites that are not affiliated with or controlled by Grid and Ink.
We do not guarantee and are not responsible for the privacy policies, data collection, or security measures of external third-party sites.
We encourage you to review the privacy notices of any third-party websites you visit.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it deleted.
Security and Retention of Your Information
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access or breach.
While we use secure payment gateways, no transmission of data over the internet can be guaranteed as completely secure.
We retain your personal information only for as long as necessary to maintain your account, fulfill orders, or comply with legal requirements.
Your Rights and Choices Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to be notified that your personal information is being collected.
You have the right to request access to the personal information we hold about you.
You have the right to request that we correct, update, or delete any inaccurate or outdated personal information.
You have the right to object to the processing of your personal information for direct marketing purposes.
You can opt out of receiving promotional emails at any time by using the unsubscribe link included at the bottom of our emails.
If you wish to exercise any of these rights, please contact our Information Officer using the contact details provided below.
Complaints
If you have any concerns regarding how we process your personal information, please contact us directly so we can resolve the issue.
You also have the right to lodge a formal complaint with the South African Information Regulator if you feel your privacy rights have been breached:
Email: POPIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za
International Transfers
We may transfer, store, and process your personal information outside of South Africa, primarily on Shopify's international servers.
By using our Services, you consent to this transborder transfer of data necessary to process your transactions and maintain the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices.
We will post the updated policy on our website and revise the "Last updated" date at the top of the page.
Contact Details
If you have any questions, wish to access your data, or want to file a request, please contact our Information Officer:
Email: gridandink@guyguy.co
Address: 20 Brownlee Street, Kokstad, KwaZulu-Natal, 4700, South Africa